Managed IT in Geneva, ongoing support for your business.

A team waiting for an application, blocked Microsoft 365 access or an unmaintained server: these incidents can quickly take over your working day. Managed IT means entrusting a provider with the regular management of all or part of your IT, with defined responsibilities.

Sunitech supports SMEs in the canton of Geneva with workstations, servers, networks and cloud tools. Work requiring a presence at your premises is organised with your team; requests suited to remote assistance use that channel. Our Geneva contact is shown in the footer; meetings are by appointment.

A fiduciary firm has different constraints from an architecture practice or a shop. We start with your applications, sites and busy periods to define a useful scope, without requiring all your equipment to be replaced.

The price depends on user numbers, sites, equipment, applications and included services. Workstation management alone cannot be compared with a contract also covering servers, Microsoft 365, security and backup.

To compare quotations, check support hours, response commitments, on-site visits, included licences and project billing. Availability or response commitments must be in the contract; they cannot be inferred from a marketing label.

Prepare your workstation count, main tools, current difficulties and existing contract end date. We can then scope a suitable proposal. Our IT budget and contract guide helps you prepare that comparison.

Before transition, identify who holds administrator accounts, domain names, licences and backups. Also check how to retrieve the documentation and data required. A tool whose access details nobody knows can become a dependency at the wrong moment.

The handover can be gradual: retain working services, address priority access rights, then plan corrections. Exit arrangements, documentation handover and respective responsibilities must be explicit.

If you first want to understand the condition of your IT estate, an IT audit in Geneva can prepare the decisions. If your IT team retains some management, a partial managed service can be considered for a precise scope.

An IT audit is a one-off engagement: examine a situation, establish findings and recommend priorities. Managed IT is an ongoing service: maintain, assist and develop the agreed services. IT support addresses requests and incidents experienced by users.

These services can complement one another. For an organisation with several sites, see our managed IT services in French-speaking Switzerland and our local presence. Scoping defines the appropriate interventions for each site.

Do you come to our Geneva premises?

Yes, on-site visits are organised according to needs and the agreed scope. Appointments, building access and scheduling constraints are prepared with your business. Remote assistance complements this where appropriate.

Must we outsource all our IT?

No. A partial managed service can cover workstations, servers, Microsoft 365 or a defined set of services. Responsibility for each tool and the way requests are passed on must be identified.

What are the support hours?

Support hours and response commitments are agreed together and written into the contract. Intervention priorities take account of the incident’s impact on your business.

Are Microsoft 365 backups included?

Their inclusion must be specified in the proposal. We examine the data concerned, retention periods, access rights and restoration arrangements, without equating a cloud subscription with a dedicated backup.

Can we keep our current equipment?

Yes, where its condition, support and compatibility allow. The assessment distinguishes equipment to maintain, reconfigure or plan to replace.

What should we provide for an initial discussion?

Tell us your location, user count, main applications, current organisation and difficulties. Discuss your managed IT in Geneva.